Honestly, I think this is a very weird question. It says AI will be a factor in boosting efficiency and that client relationships are important, and then suggests that these two things are somehow opposites by saying that a balance needs to be struck (without giving you the reason or context as to how they reached that conclusion). Efficiency and relationships are different things but not really opposites. Simplifying it a little here but if you're more efficient, then your clients get better value for money. I might be reading it wrong, who knows 🤷♂️
I guess you could talk about the potential danger of over dependence on AI: It can boost efficiency but it is not without its faults, and the last thing you want is to give clients bad advice because you didn't bother to fact-check the AI's answer (also terribly from a repetitional and financial standpoint, especially for your PII policy). One thing it can do is shorten the time it takes for admin work (summarising your emails for you, making to-do lists, image generation, etc) which can boost your workflow, and as above more efficient = happier client. Guess you could also speak on confidentiality.