Hi! I'm currently going through HSF's Practice Test and I'm struggling quite a bit on the situational judgement portion. In particular, I'm quite confused by this question:
Scenario: Since you arrived at work today, you have been very busy working on your current project, which had a deadline of 2pm. Now you have completed this task, you check your e-mails and notice that earlier in the day an Associate had e-mailed all the trainees in the group to ask for help. You do not see any replies to the e-mail, but then you may not have been copied in on them. You still have a number of important tasks to complete by the end of the week.
Most Effective: Speak to the Associate and explain that you are very busy this week. However, offer to help them next week when you have more availability.
Least Effective: Ask some of your colleagues who were on the original request and see whether they have already helped the Associate.
I do understand that the Most Effective solution would be to speak to the associate it would be rude not to reply to the email at all/not give an answer. However, why is the least effective answer asking the colleagues if they've completed the task? I would think this would be a good way to figure out if I should offer my help during my reply email. Or are situational judgements singular- in the sense that that would be all that I would do and not proceed with any other action?
Thank you!