How 'performance' impacts what we do and the way we work with clients?

[Oliver Gilliland]

Came across this as part of a 300 words questions, performance being one of the firms core values.

How 'performance' impacts what we do and the way we work with clients?

I was curious as to what exactly people think 'performance' means in this context?

I was thinking along the lines of maximizing client value?

 

[AJ]

Came across this as part of a 300 words questions, performance being one of the firms core values.

How 'performance' impacts what we do and the way we work with clients?

I was curious as to what exactly people think 'performance' means in this context?

I was thinking along the lines of maximizing client value?

Is this NRF by any chance?

 

[Oliver Gilliland]

Is this NRF by any chance?

Reed Smith

 

[Hazal]

Is that the entirety of the question?

Seems pretty difficult!

 

[Oliver Gilliland]

Is that the entirety of the question?

Seems pretty difficult!

No not quite, the full question is..

Reed Smith's core values are Integrity, Quality, Teamwork and Respect, Performance, Innovation and Improvement. How do you think they impact what we do and the way we work with our clients?

I just picked out 'performance' aspect of the question as it wasnt glaringly obvious to me exactly what they were getting at with it.

 

[Hazal]

Oh I see! Sounds pretty difficult, almost as if they want you to pinpoint each one and give your reasoning.

I'd probably say with performance, it's what they achieve for the client so like you said, the value. I'd personally zoom into one value-giving aspect of RS's legal services, like their legal tech.

My only problem would be to not step on the toes of the other values because I see a lot of cross-over between quality and performance. But, having said that, they could always flow into each other in your answer, if that makes sense!

 

[AJ]

Ah ok. @Oliver Gilliland I asked because NRF had a weird/interesting question a few years ago for a competition. I remember friends talking about it - it was comparing the firm to a F1 racing team. From what they said being involved, it was essentially getting at service delivery, delivering/achieving results, attention to detail, integrated global teams, organisation.

I think it's helpful to look at a semi similar way. In this context performance to deliver a legal service to clients. And so what skills are required as a lawyer. What do clients expect. How to meet expectations and maintain relationships.

I agree. To me there is overlap with their values like quality and teamwork.