Hii,
I am unable to understand the reasonings behind the SJT answers provided below.
I have to take the test soon and I got both answers wrong, which is making me really anxious. Any help on the reasoning and approach to these questions is appreciated.
The correct 'most effective' and 'least effective' responses to the scenario are shown below:
1. Scenario: You have recently joined X and have been working in your current seat for the last six weeks. You are working with a Partner and have been heavily involved in conducting research and managing all of the documents for a particular case. As such, the Partner invites you along to a client meeting as a learning opportunity. During the meeting, the client asks the Partner a question, which you feel you can answer due to your research on the case. However, you are aware that the Partner has not yet been briefed on this aspect of the case and may not know the answer. The Partner informs the client they will need to review the information after the meeting and will get back to them with an answer.
Most Effective: Not wanting to undermine the Partner in front of the client, put forward a suggestion on the answer that the Partner can expand upon with their expertise.
Least Effective: Being careful not to interrupt the flow of the meeting, you pass the Partner a note with the information in order to help them remain in control.
Sadly, I selected the least effective as the most effective for this one.
The correct 'most effective' and 'least effective' responses to the scenario are shown below:
2. Scenario: Since you arrived at work today, you have been very busy working on your current project, which had a deadline of 2pm. Now you have completed this task, you check your e-mails and notice that earlier in the day an Associate had e-mailed all the trainees in the group to ask for help. You do not see any replies to the e-mail, but then you may not have been copied in on them. You still have a number of important tasks to complete by the end of the week.
Most Effective: Speak to the Associate and explain that you are very busy this week. However, offer to help them next week when you have more availability.
Least Effective: Ask some of your colleagues who were on the original request and see whether they have already helped the Associate.
Sadly, I selected the least effective as the most effective and vice-versa for this one.