The impact of the GDPR on businesses and law firms - Part 2
So now that it's in force, let's take a look at the impact of the GDPR on law firms.
Does the GDPR apply to law firms?
Yes. Law firms control and process lots of personal data. All law firms that operate in the EU and international law firms that process the data of EU citizens, will be subject to the GDPR. So all of the law firms for our purposes.
Wait, but what about Brexit?
The UK has proposed a new Data Protection Bill to come in after Brexit. The bill will update UK laws to broadly mirror the GDPR.
But what personal data do the law firms process?
Law firms control and process large volumes of names, contact details, occupational information, ID's, IP addresses, HR records, documents and company sensitive information. These may relate to past, current or prospective clients, law firms, employees, suppliers and any parties to a transaction. If any of this information can be used to identify a particular person, then it's personal data and regulated under the GDPR.
So what should law firms do to comply with the GDPR?
1. Review existing data
Law firms should carry out a detailed audit of their data, identify the personal data and ask themselves - is the way they acquired that data compliant with the GDPR? If not, they'll need to take the appropriate steps to comply or they won't be able to use it anymore.
For example, let's say it's March 2018, a law firm publishes a report titled 'Real Estate Updates for 2018' on its website. Company X, an investment firm, tries to download the report. To download the report, the website asks Company X to enter its contact details into a form. The form includes a pre-ticked box which says 'You opt-in to receive marketing materials from our law firm'.
Fast forward to May 2018. The law firm reviews the GDPR and learns that pre-ticked opt-in boxes don't constitute valid consent under the regulation. So, to comply with the GDPR at the end of the month, the law firm will need to ask Company X whether it wants to opt in. If it doesn't, it'll have to remove Company X's contact details.
2. Update terms and records
Law firms will need to update any relevant data notices, contracts and statements to explain, among other things, what data it holds, why it's held and how it's held. This could include privacy policies or employee contracts.
Law firms will need to keep a record of how they collect and use personal data, and on what basis. This should be clearly documented in case individuals or regulators ask to see the information.
Note that under the GDPR, law firms can rely on grounds other than consent to justify their use of personal data. That's important because it would be costly and difficult if lawyers were required to get permission for all the personal data they process. For example, the GDPR allows personal data to be processed if it's necessary for a contract or if it's required by law,
3. Train staff
Lawyers deal with a variety of personal data including emails, precedents and contracts every day. If they breach the GDPR, their law firm could be held responsible. Therefore, law firms will need to train staff to make sure they act in compliance with the regulation.
4. Improve security
A number of law firms have faced data or security breaches over the years. If this happens under the GDPR, law firms could be sanctioned. To avoid this happening, they should check with their IT teams that their security systems are up to date. They should also train staff and have a procedure in place to handle a data breach. If there is one, they'll need to notify the relevant regulator (the Information Commission's Office in the UK) within 72 hours.
5. Appoint a Data Protection Officer
Most law firms will need to appoint a Data Protection Officer under the GDPR. Even if they aren't required to do so (perhaps they're a small specialist firm), they should still appoint someone to be responsible for GDPR compliance.
6. Prepare for individual requests
Under the GDPR, individuals have the right to see what personal data is held on them. Law firms should make sure they have a system in place to process and produce this information. For example, they should document employee data in an accessible and portable, it can be easily transferred if the employee changes law firm.
Individuals have other rights too, such as the right to have their personal data removed or corrected. Again, this comes down to law firm building a good system to document and organise personal data.
In some circumstances, law firms may be able to refuse these requests if there's a compelling reason to do so, for example, if it's necessary to keep the data for a legal action. Alternatively, law firms may be able to pseudonymise the data, so it's no longer identifiable.
7. Consider all departments and third-parties
It's important to remember that the GDPR applies to all sorts of personal data at a law firm, not just client data. HR teams will have new responsibilities for how they collect, use and store employee data, and they should inform employees of their new rights. The same goes for IT and tech teams. In fact, law firms may need to undertake Data Protection Impact Assessments (DPIA) if they introduce a new technology to the workplace. These risk assessments are designed to help law firms minimise the data protection risks of a new project.
In some instances, law firms will rely on third parties to process data on their behalf. For example, if a law firm instructs a barrister in a litigation dispute. If the barristers process personal data on behalf of the law firm, then law firms may be required to update their contracts or introduce new agreements to make sure they are GDPR compliant.