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<blockquote data-quote="Jane Smith" data-source="post: 85326" data-attributes="member: 7481">I agree with &quot;R203&quot; above.&nbsp; &nbsp; Just in case people are having problems to be able to access things check the following (which is probably already above on this thread but worth summarising). I believe this is necessary before accessing timetables etc&nbsp; :-Check if you have&nbsp; &quot;registered&quot;. On 30 July one of my sons received an email from <a href="mailto:studentenromentteam@bpp.com">studentenromentteam@bpp.com</a> stating &quot;You are now registered&quot; - which gave his &quot;student reference number&quot; (SRN) and referred him to an earlier email which explained how to&nbsp; set up the &quot;Hub&quot; account and password and reminded him if any documents were still needed to be sent to BPP such as degree cert, passport etc&nbsp; (they had been sent earlier in his case - he sent them 2 or 3 times in the end including passport photograph,&nbsp; degree transcript etc).&nbsp; Before that on 7 July he received a &quot;Welcome to BPP university&quot; email which said there were som &quot;simple steps&quot; to register&nbsp; - step 1 pay,&nbsp; step 2 provide the documents and also you complete a &quot;contact details form&quot;. He then did that leading to the &quot;you are registered&quot; email once we realised he and his brother needed to get on with those steps to register. It was only when I asked my son to send me the welcome to BPP that any of us read the email in full and noticed you had to do certain things to register.&nbsp; &nbsp; So it might be worth people who are having problems reading emails from BPP if not already done so.If you have had the &quot;you are now registered &quot; email ( which I am assuming everyone who has registered receives) then&nbsp; make sure you can log into &quot;the hub&quot;.Then on the Hub home page, once logged in, click on &quot;My Learning&quot; on the left hand side. Under &quot;Welcome to&quot; there is a welcome section telling you what to do eg it says you need to make an assessment choice for exams (online or in person - my sons have picked online as that worked fine for them on the PGDL earlier this year), I believe, before you can see everything on the hub. That is headed &quot;Assessment choice - important&quot;.Then again under &quot;Welcome&quot; you can click on &quot;Delivery of materials&quot; - you need to do this before the course ideally, as only when you type in your term time address will they send you a big box of materials which my son received this week.&nbsp; There are two things to do there - give your term time address for the main materials and secondly the address for the company law handbook which comes separately.For access to the timetable which my son received last night&nbsp; I noticed there was a&nbsp; pdf on the Hub about how to access it - I think one way is:-&nbsp; on the Hub click on &quot;Help and Support&quot; section and then &quot;My Resources&quot; then &quot;My office 365&quot; as someone else has said above. My son yesterday, however, logged on to&nbsp; his BPP email address/account on Office 365 on his mobile,&nbsp; which presumably he had from the PGDL earlier this year,&nbsp; and saw his timetable there.--------------I was asked if I had the best phone number of BPP.&nbsp; I have not found one for specific kinds of queries, just the general number. My son who called them last a little while back when he was chasing the survey to indicate which days he wanted to do, probably just called the main BPP UK number which might be 03300 603100. That is the number I called when I paid the fees in early July.When my other son is around later today I will ask him if he has had his timetable yet (and report back).</blockquote>

[QUOTE="Jane Smith, post: 85326, member: 7481"] I agree with "R203" above. Just in case people are having problems to be able to access things check the following (which is probably already above on this thread but worth summarising). I believe this is necessary before accessing timetables etc :- Check if you have "registered". On 30 July one of my sons received an email from [email]studentenromentteam@bpp.com[/email] stating "You are now registered" - which gave his "student reference number" (SRN) and referred him to an earlier email which explained how to set up the "Hub" account and password and reminded him if any documents were still needed to be sent to BPP such as degree cert, passport etc (they had been sent earlier in his case - he sent them 2 or 3 times in the end including passport photograph, degree transcript etc). Before that on 7 July he received a "Welcome to BPP university" email which said there were som "simple steps" to register - step 1 pay, step 2 provide the documents and also you complete a "contact details form". He then did that leading to the "you are registered" email once we realised he and his brother needed to get on with those steps to register. It was only when I asked my son to send me the welcome to BPP that any of us read the email in full and noticed you had to do certain things to register. So it might be worth people who are having problems reading emails from BPP if not already done so. If you have had the "you are now registered " email ( which I am assuming everyone who has registered receives) then make sure you can log into "the hub". Then on the Hub home page, once logged in, click on "My Learning" on the left hand side. Under "Welcome to" there is a welcome section telling you what to do eg it says you need to make an assessment choice for exams (online or in person - my sons have picked online as that worked fine for them on the PGDL earlier this year), I believe, before you can see everything on the hub. That is headed "Assessment choice - important". Then again under "Welcome" you can click on "Delivery of materials" - you need to do this before the course ideally, as only when you type in your term time address will they send you a big box of materials which my son received this week. There are two things to do there - give your term time address for the main materials and secondly the address for the company law handbook which comes separately. For access to the timetable which my son received last night I noticed there was a pdf on the Hub about how to access it - I think one way is:- on the Hub click on "Help and Support" section and then "My Resources" then "My office 365" as someone else has said above. My son yesterday, however, logged on to his BPP email address/account on Office 365 on his mobile, which presumably he had from the PGDL earlier this year, and saw his timetable there. -------------- I was asked if I had the best phone number of BPP. I have not found one for specific kinds of queries, just the general number. My son who called them last a little while back when he was chasing the survey to indicate which days he wanted to do, probably just called the main BPP UK number which might be 03300 603100. That is the number I called when I paid the fees in early July. When my other son is around later today I will ask him if he has had his timetable yet (and report back). [/QUOTE]

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