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Hi Jessica! I have an online in-tray to complete via Inside Sherpa and I was wondering whether you had any advice? Particularly, say there are 10 emails in the virtual inbox - would you suggest reading the contents of all of them before deciding which ones to respond to first? Or if there are any which look like a 'quick' / 'urgent' response could be made upon first reading, deal with it straight away? Thanks in advance!